Terms & Conditions
Please carefully read the following Terms and Conditions and make sure that you understand them before placing an order with F3 Design. These Terms and Conditions will apply to any contract between us for the sale of goods and services to you. If you refuse to accept these Terms and Conditions, F3 Design will not be able to supply goods and services to you. F3 Design reserves the right to change these Terms and Conditions at any time. Any such changes will take effect as soon as they are posted on the website, it is your responsibility to read the Terms and Conditions on each occasion you visit the website. All orders placed with F3 Design will be subject to these Terms and Conditions. F3 Design reserves the right to cancel an order at any stage.
The term F3 Design or us or we refers to the owner of the website whose registered office is:
F3 Design Ltd
2 Orchard Crescent
This website and its content is copyright of F3 Design. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following; you may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. All stationery artwork and designs remain the copyright of F3 Design; they may not be reproduced in any form without prior written permission from F3 Design. Any improper or illegal use of the stationery, artwork or designs or any other intellectual property rights will be pursued. It is the clients’ responsibility to get permission to reproduce any copyrighted material. F3 Design reserves the right to use any stationery created for you to promote my products and services. However, we will never share any of your contact details with third parties. These Terms and Conditions (and any non-contractual obligations arising out of or in relation to them) shall be governed by English law and subject to the exclusive jurisdiction of the English courts.
Your order will be considered to have been placed once the required payment has been received by F3 Design. Our orders are broken down into three ranges, ‘Pre Wedding Stationery’, ‘On The Day Stationery’ and ‘Post Wedding Stationery’. You must order all of your required stationery items from each range at once to ensure that we have the capacity to complete your order, for example if ordering from our ‘On The Day Stationery’, you must order all of the stationery that you require from this range at once, items from this range cannot be added at a later date. Where you do not have precise numbers for additional items at the time of ordering, (place cards for example) approximate numbers should be used. These can be adjusted once you know your final guest numbers and your final invoice is prepared.
If you wish to cancel your stationery order, this must be done in writing and within 48 hours of full payment being made and before any stock has been purchased. All monies will be returned, less the non-refundable deposit and any costs of stock already purchased.
Cancellations for room décor must be made before 6 weeks of the date of the event and in writing, your monies will be returned, minus the non-refundable deposit. If a cancellation is made within this 6 week period, you will be charged in full and will be ineligible for a refund.
Unfortunately we are unable to accept any liability for unforeseen circumstances should you need to cancel within the 6 week period, this can include and is not limited to, weather conditions, change of date etc. Should you wish to postpone your event and rebook a new date, we may be able to transfer the event over at no additional cost provided that we have the space available.
As all stationery is personalised, we regret that we cannot offer refunds. Any defects or errors with goods must be reported to F3 Design by email within 48 hours of the goods being received by the customer. After 48 hours, the goods will be deemed to have been accepted by you. In the event that the error reported is a typographical error by us (i.e. it differs from the guest list or wording supplied by the customer) F3 Design shall replace the item(s) affected. In these circumstances you may be required to return the item(s), in original packaging, if requested to do so by us. F3 Design will ask you to return the items to us by Royal Mail and you will be reimbursed for the postage cost. Replacement items will be sent out as soon as possible. IMPORTANT: Reprints or refunds will not be made if the goods contain errors but are as ordered by you. It is therefore vital that you ensure that the information and guest names given to F3 Design are correct. F3 Design accepts no responsibility for checking your spellings and is not responsible for running a spell check on stationery wording.
Both electronic and physical proofs (where applicable) are sent for all relevant stationery items; please be aware that all electronic proofs are sent to scale. Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, copy, spelling and grammar. Before printing can commence, you are required to sign a declaration confirming that you are happy with the final product. If designs are approved with type errors and subsequently printed F3 Design takes no responsibility, and will not be liable for any resulting cost. If replacements are required then they will be charged for in full. It is therefore of the upmost importance that you check all spelling and copy thoroughly before approving any designs. The proof can be amended as many times as necessary, and should you make any changes, a revised proof is always emailed through with the relevant changes. Please note that the colour on your screen may differ from printed colour, as individual screens are collaborated differently and this is particularly noticeable on phones and tablets.
As some of our work is handmade, slight variations between items may occur. We take great care to keep variations to an absolute minimum. Please note that with all natural wooden products, changes will occur. As wood is a natural product it reacts to the environment and expands with rising temperatures, unfortunately there is currently no process in place to prevent this from happening. Therefore please note that all natural wooden items come with a risk of cracking / expanding.
Upon approval of the estimate sent by F3 Design a non-refundable deposit of 50% of the estimated cost will be required before any design work can begin. An invoice for the deposit will be sent by F3 Design. Once final proofs have been confirmed and you are happy for production to start, 100% of the remaining balance (50%) will be due. All costs are quoted in and are to be paid in pounds sterling by bank transfer, cash or cheque. Bank details will be provided on the invoice sent by F3 Design. F3 Design cannot be held responsible for any delay to delivery as a result of late payment. Payment for stationery is required prior to commencement of your order. As your stationery is fully personalised and therefore bespoke to your wedding production cannot be started until the required payments is received and has successfully cleared. Payment must be made in a timely manner. In the event of late payment, the production time will be pushed back accordingly.
We currently work on a 4 week turnaround for all orders from our custom collection. We currently work on an 8 week turnaround for all orders from our bespoke collection. If you need your order completed sooner than these turnaround times; we will endeavour to accommodate but cannot be held responsible if we are unable to complete your order before the above turnaround times. To guarantee your order is completed outside of these production times, a £50 express fee will be applicable. Once this payment has cleared production will begin to meet your requested turnaround time.
All items posted by F3 Design will require a signature; therefore any returned items will incur additional postage costs. F3 Design cannot be held responsible for delays in delivery due to circumstances out of our control, such as postal strikes or adverse weather conditions. F3 Design shall not be liable for any losses, damages or expenses incurred by the customer arising out of any delays in delivery or damage or loss during transit.
Once completed work has been handed over to your possession, it is your responsibility to ensure that it is stored correctly before use, to minimise the risk of any damage. All paper/card products should be stored in a dry environment at room temperature. All items should be kept away from water and fire.
Our stationery is not intended for use by children as there may be small parts which may cause chocking. Please keep out of reach of children and babies. Due to the heavy duty nature of our venue decor equipment we cannot take any responsibility for any injury or damage caused by any persons altering our equipment once in situ. Our trained staff members have erected the equipment having received the appropriate training and we will always ensure the equipment has passed a risk assessment before each use, along with the appropriate PAT testing. Failure to adhere to these safety instructions may lead to injury.
For all hired products, a security deposit of £50 is required; this security deposit will be returned once the hired products have been returned in full within 48 hours of return. An invoice will be sent to you shortly before the event date and will need to be paid before we can release the product. If any of the products are returned damaged or with parts missing, the appropriate fees will be taken from the security deposit and the remaining balance, if any, will be returned within 48 hours. Photographic evidence will be taken as documented evidence of any damages or missing stock. Failure to return the hired products will result in your security deposit being kept and any further necessary payments being sought by a court of law. All items available for hire are allocated a hire time of 72 hours; this can be extended at a rate of £25 per extra 24 hours. Late returns of all hired items will incur a £25 late fee. All hired items remain the property of F3 Design. Due to the heavy duty nature of our venue decor equipment we cannot take any responsibility for any injury or damage caused by any persons altering our equipment once in situ. Our trained staff members have erected the equipment having received the appropriate training and we will always ensure the equipment has passed a risk assessment before each use, along with the appropriate PAT testing. Failure to adhere to these safety instructions may lead to injury.