Frequently Asked Questions
Here are answers to our Frequently Asked Questions but if you don’t find the answer here then please feel free to contact us...
When should I order/send out Save the Date cards?
It’s best to start spreading the news as early as possible. We would recommend ordering/sending your Save the Date cards 9-12 months in advance of your wedding so guests have plenty of time to plan holidays, make travel arrangements etc. All designs in our ranges include a Save the Date card so you can fully coordinate your stationery. Orders take approximately 6 weeks to complete.
When should I order/send out my Wedding Stationery?
We would recommend that you order invitations and other stationery items 4 – 5 months in advance of your wedding. Orders take approximately 6 weeks to complete. Traditionally, invitations are sent out to guests 6 – 8 weeks before the wedding, but it is more usual these days for couples to send them out up to 12 – 16 weeks prior to the wedding.
Can I get a sample of an invitation?
Yes of course! It’s the best way to see the quality and beauty of our products. Just contact us to arrange purchasing a sample.
How many save the dates/invitations should I order?
The standard recommendation is 1 save the date/invitation per household. We also advise ordering an extra 5 – 10 save the date/invitations to be on the safe side as there can often be last minute changes to your guest list and we cannot always guarantee a quick turnaround outside of your production slot. If you do, however, find that you need additional save the dates/invitations at a later stage then we will be happy to produce them for you at the same rates providing there are no changes (minimum order 15 pieces).
How many ‘Order of Service’ cards should I order?
We suggest ordering one order of service card for each guest attending the ceremony, however one order of service for every two guests should be sufficient if you are on a tighter budget.
Can I choose my own wording for my wedding invitations?
Yes. We have a number of suggested wording templates but you are welcome to provide us with the wording of your choice, providing it fits onto your stationery.
Will I see proofs before my wedding stationery is printed?
Yes. We will send you proofs for all your stationery items via email in the form of a pdf document for you to view. It is only once you have signed the confirmation of these proofs in writing once you have thoroughly checked everything is correct that we will proceed with your order.
Can my Wedding Stationery be made in the colours to match my wedding day?
Yes of course! Sometimes we will require a small sample of material that is your chosen colour theme so we can best match the colour for you. We will of course return your colour swatch once we have matched your colour.
What are your payment terms?
Due to the personalised and handmade nature of our wedding stationery, a 50% non-refundable deposit is required to secure your booking. The final payment is required 4 weeks before you require the finished product.
What if we need our stationery in a hurry?
If you are in a hurry we offer an express service that guarantees despatch within 7 working days of receipt of approved proof on a next day delivery service. This option can be added to your invoice at a cost of £100.
What happens if my wedding is cancelled?
Please see our full terms and conditions for any cancellations and other information required.